The Storeplay platform is getting a major glow-up!
We’re moving you to RetailOS, our new operating system designed for modern, multi-site retail. Everything you use today, now unified into one smarter, more reliable system.
A unified platform
RetailOS centralises your in-store media into a single platform:
- One easy system to manage schedules and devices
- Improved reliability across your store network
- A cleaner foundation for future enhancements
Future proofing tomorrow
Technology is moving fast and we have exciting plans for the future of the retail experience. This upgrade gives you:
- Faster, simpler control across all locations
- Improved platform stability
- Reduced operational overhead
- Real-time scheduling and remote update
- A simpler platform today, and a smoother path for innovation ahead
We've made it easy
You'll receive an email advising of your specific upgrade window.
- Devices will update automatically
- Online devices will reboot as part of the process
- No action is required from store teams
- We’ll monitor the rollout closely to ensure everything runs smoothly.
Get excited!
Once your online devices are upgraded:
- You’ll be fully live on RetailOS
- No reconfiguration is required
- We’ll begin rolling out new features over time
What You Need To Do (Quick Check)
Check For Offline Devices
Look for any devices marked offline. Offline devices WILL NOT upgrade.
Reboot Offline Devices
For any offline device:
Unplug it from the wall, wait 30 seconds, plug it back in and allow it to reconnect.
Rebooted devices will automatically upgrade.
Need Help?
If a device doesn’t come back online, drop us a note and the team will look into it.
FAQs
No. The upgrade is designed to be low-touch and runs automatically.
Devices will briefly reboot during the upgrade, but no ongoing disruption is expected.
No. All checks can be done centrally via your dashboard.
It will upgrade automatically once it reconnects.
Yes. Storeplay OS is the platform we’re building on going forward.
Reach out to the support team or your Client Success Account Manager