iq

Queue management system for retail.

Smarter queues, seamless pickups, and less stress.

Optimise customer flow and pickup operations with the intelligent queue management, and click & collect solution.

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Intelligent Queuing

The queue management system that turns wait times into engaging times.

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Virtual Queue Management
Let customers join queues from their phone. No line, less friction, more freedom.
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Easy Online Bookings
Make it seamless for customers to book in services at your store and automate the process every step of the way.
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Click & Collect
Let customers schedule pick-ups or services in advance, reducing in-store chaos.

Turn wait times into revenue.

Upsell customers to additional products or services, through smart messaging throughout the purchasing cycle.

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Reduce customer escalations.

Reduce frustration and complaints with smoother, faster service and meet your customer's expectations with ease.

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Empower your frontline teams.

Give staff the tools to focus on service, not chaos. Take away the stress of manual systems and processes and let them do what they do best.

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Click & Collect built for scale.

Replace clunky, manual systems with one smart platform that delivers consistency, centralised control and faster execution across every store.

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Why Storeplay IQ?

Did You Know

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Wait Times

Implementing effective queue management can reduce customer wait times by up to 50%

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Customer Satisfaction

70% of customers state that waiting time is the most frustrating part of the shopping experience.

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BOPIS Efficiency

Retailers offering BOPIS (Buy Online, Pickup In-Store) have seen a 50% reduction in customer wait times.

Hear It From Others

Don't just take our word for it

Storeplay IQ FAQs

What is Storeplay IQ?

Storeplay IQ (Formerly Social Q) is an intelligent queue management and click & collect solution for retailers. It helps streamline in-store pickup operations, reduce customer wait times, and improve the experience for both customers and frontline staff.

 

How does Storeplay IQ improve queue management?

Storeplay IQ uses smart technology to reduce wait times and organise queues efficiently. It keeps customers informed, moves them through the journey faster, and helps your staff focus on service, not crowd control.

 

 

What is BOPIS and how does Storeplay IQ support it?

BOPIS stands for Buy Online, Pick Up In-Store. Storeplay IQ supports BOPIS by giving retailers a centralised, scalable way to manage online order pickups. It replaces manual systems with real-time tracking, communication, and streamlined handovers.

 

Is Storeplay IQ easy for staff to use?

Very. It’s designed to empower frontline teams with simple, effective tools. Staff can track pickups, manage customer flow, and reduce manual tasks.

 

Does Storeplay IQ provide analytics?

Yes. Storeplay IQ offers insights that help you optimise staffing, pickup zones, and store layouts. With real-time data and historical trends, you can continuously improve operations and customer flow.

 

Can I customise the messages customers see while waiting?

Absolutely. You can tailor messaging to your brand and campaign goals, whether it’s promoting a product, sharing safety updates, or delivering helpful instructions during the pickup journey.

 

 

Is Storeplay IQ scalable across multiple locations?

Yes. Storeplay IQ is built for scale. You can roll it out across multiple stores with centralised control and consistent execution, while still giving stores the tools they need locally.

 

Can Storeplay IQ be used for events?

Yes. Storeplay IQ has been used for many major global events to manage queues, such as The Australian Open. Retailers use Storeplay IQ for ad-hoc events to manage waiting, entry or access times.

Can Storeplay IQ be used for retail services?

Yes. Retailers that offer additional services such as party supplies, car fittings, suit fittings, interior design, etc, can use Storeplay IQ to manage appointment times, cross-sell and update customers in real time.

How much does Storeplay cost?

Contact our team
to receive a tailored proposal based on your store footprint and requirements. 

Experience Storeplay IQ Today

Turn wait times into revenue times.