Virtual Queue Management

Let customers join queues from their phone. No line, less friction, more freedom.

Easy Online Bookings

Make it seamless for customers to book in services at your store and automate the process every step of the way.

Click & Collect

Let customers schedule pick-ups or services in advance, reducing in-store chaos.

BOPIS Ready

Buy online, pick up in-store. It's a critical part of the user journey, and IQ expands your brand into the hands of your customers.

Insights

Leverage analytics to refine store performance, staffing and layout for optimal efficiency.

Queue Management

Innovative technology reduces wait times, keeps your queues moving, and your customers happy.

Wait Times

Implementing effective queue management can reduce customer wait times by up to 50%

Customer Satisfaction

70% of customers state that waiting time is the most frustrating part of the shopping experience.

BOPIS Efficiency

Retailers offering BOPIS (Buy Online, Pickup In-Store) have seen a 50% reduction in customer wait times.

"Loved the ability to leave and see other events whilst waiting"

Patron

The Australian Open

"What I love about Storeplay is the ease and functionality. But above all, I have to say it's the team behind the scenes is what makes it stand out."

Steve Stone

National Store Support Manager, Kmart Australia

Retail queueing software for busy stores

Storeplay IQ helps large, multi-site brands improve customer flow, visibility, and consistency across locations. It supports virtual queuing, online bookings, and click and collect workflows, all managed within Storeplay's unified in-store operating platform.

Head-office teams can apply governance across sites while giving store teams the flexibility to respond to live demand. Customers receive timely updates, frontline staff stay informed, and operations teams gain a clearer view of queue performance without relying on disconnected tools.

How Storeplay IQ supports customer flow

Capture demand across channels. Manage virtual queuing, online bookings, and click and collect workflows in one operational flow.
Keep customers informed. Use real-time updates so people know what is happening with their queue or collection status.
Give teams live visibility. Help store teams respond as demand changes throughout the day with a clearer view of customer flow.
Standardise execution across sites. Support more consistent customer experiences with central oversight for multi-site operations.
Connect queueing to the wider in-store experience. Manage queueing as part of the broader Storeplay platform alongside music, displays, retail media, and scent.

Built for multi-site operations

Storeplay IQ is designed for brands that need governance, flexibility, and consistency at scale. The platform is part of a modular system that centralises control while supporting remote updates, analytics, and coordinated execution across locations.

Operational fit for enterprise teams

For retail managers, marketing teams, operations leaders, and IT stakeholders, Storeplay IQ offers a practical way to reduce friction in busy environments while keeping the experience aligned with brand standards. It is suited to high-traffic stores, click and collect journeys, and other service environments where customer communication and queue visibility matter.

Delivery and platform options

Storeplay supports deployment through Storeplayer hardware or Storeplay apps for Windows, iOS, and Android, all managed from a single dashboard. As part of the broader platform, queueing can sit alongside digital displays and other in-store tools so brands can coordinate the full customer experience with greater control.

Common questions about Storeplay IQ queueing

Storeplay IQ (Formerly Social Q) is an intelligent queue management and click & collect solution for retailers. It helps streamline in-store pickup operations, reduce customer wait times, and improve the experience for both customers and frontline staff.

Storeplay IQ uses smart technology to reduce wait times and organise queues efficiently. It keeps customers informed, moves them through the journey faster, and helps your staff focus on service, not crowd control.

BOPIS stands for Buy Online, Pick Up In-Store. Storeplay IQ supports BOPIS by giving retailers a centralised, scalable way to manage online order pickups. It replaces manual systems with real-time tracking, communication, and streamlined handovers.

Very. It’s designed to empower frontline teams with simple, effective tools. Staff can track pickups, manage customer flow, and reduce manual tasks.

Yes. Storeplay IQ offers insights that help you optimise staffing, pickup zones, and store layouts. With real-time data and historical trends, you can continuously improve operations and customer flow.

Absolutely. You can tailor messaging to your brand and campaign goals, whether it’s promoting a product, sharing safety updates, or delivering helpful instructions during the pickup journey.

Yes. Storeplay IQ is built for scale. You can roll it out across multiple stores with centralised control and consistent execution, while still giving stores the tools they need locally.

Yes. Storeplay IQ has been used for many major global events to manage queues, such as The Australian Open. Retailers use Storeplay IQ for ad-hoc events to manage waiting, entry or access times.

Yes. Retailers that offer additional services such as party supplies, car fittings, suit fittings, interior design, etc, can use Storeplay IQ to manage appointment times, cross-sell and update customers in real time.

Contact our team
to receive a tailored proposal based on your store footprint and requirements.

Smarter queues, seamless pickups, and less stress.

Smarter retail queueing software

Turn wait times into revenue.

Reduce customer escalations.

Empower your frontline teams.

Click & Collect built for scale.

Why Storeplay IQ?